“I don’t believe it; they refuse to give me a warranty replacement for my dead battery but instead tell me they are giving me a policy claim. I don't even know what a policy claim is!”
Many customers do not understand what the difference between a warranty claim and a policy claim is, which can lead to confusion and frustration, both for the customer and the sales consultant.
At Probe Corporation, we engage in the transformation of South Africa at every possible opportunity presented to us. One of our major initiatives is the training and development of our own employees and that of unemployed learners. But we are intent on taking this one step further: the reality is that beyond our own employees are millions of others who don’t have opportunities to grow their skills and empower themselves economically. This is especially true for disabled youth and adults.
It’s not quite Artificial Intelligence, but Probe has taken a big step in making use of information technology in the management of inventory.
In partnership with a specialised service provider, Probe has invested in a sophisticated inventory management system that puts replenishment and optimisation of stock into real time visibility. They system has already been implemented and is “live”.
At Probe, we have a distinctive corporate culture that encourages developing our employees and the local community. We have clear ideas for our customers and suppliers that result in close, long-term relationships.
We see training as an investment in our business and our people, because an ‘upskilled’ workforce is more productive and motivated to enhance their performance in the workplace.
The variety, flexibility and efficiency of LED lighting is unmatched, offering unprecedented opportunities to increase productivity in farming applications at a fraction of the cost of traditional incandescent and HID lighting. LEDs are also friendlier to the environment, an important consideration for farmers, as they don’t use glass bulbs, pressurised gases, toxic chemicals or burning filaments, instead emitting light by flowing electrical energy through a semiconductor.
Compressed air is a vital utility used in countless ways to benefit everyday life. While those in manufacturing and industrial plants recognize the ‘plant workhorses’ importance as a source of process and instrument air, most people associate compressors with the small compressor in their garage used to inflate tires. They do not realize that compressed air is the energy of choice to power a great variety of applications. Probe’s Petrus Pretorius explains.